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We
are deeply committed to providing our valued customers with
exceptional customer service. The
information below is provided to address your questions. Should
you have any questions prior to placing your order, please
feel free to email CustomerService@modecosmetics.com
or by phone at (518) 436-1833.
To Place An Order...Online, Mail, and Phone
You may place your order online, by mail
with check or money order (see payment options below for details).
You may also place orders by phone by calling (518) 436-1833
and a customer service representative will be pleased to assist
you.
Customer
Service Hours
Monday through Friday 9:30 am - 5:00 pm EST.
Payment
Options
For online purchases, we accept Visa, Mastercard, Discover,
American Express, Debit Cards, and echecks. Information entered
is encrypted, protecting any information that is submitted
at the time of your order. You may also pay online orders
with a PayPal account but you are not required to have an
account to place your order.
Please Note: For your security your billing name and address
must match that of the credit card used for payment. We reserve
the right to cancel any order that does not match these criteria.
If you are uncomfortable entering your credit card information
online, we will be happy to accept your order by phone, please
call 518.436.1833.
As email is not a secure method of transmitting credit card
information, we strongly advise that for your protection you
do NOT send credit card information via an email message.
Instead, we suggest that you call is directly.
Mail Payments:
We accept check or money orders for payments by mail payable
to:
Zela International Co.
Attn: MODE Order Dept.
13 Manor Street
Albany, NY 12207
Please note to add 8.00% tax for New York State and applicable
shipping charges. Please see standard shipping rates below.
Sales Tax
Zela International Co. must charge sales tax of 8.00%
for all orders shipped to New York State Residents as applicable
by law.
Order Confirmation
Upon checkout, an email will be sent to you with a confirmation
of your order. Additionally, when your order is shipped you
will receive an email containing your order tracking number
so you may check the status of your order delivery. If you
have any questions about your order status, please email customerservice@modecosmetics.com.
International Orders
MODE
ships orders worldwide. Your order may be subject to import
duties and taxes, which are levied when your package arrives
in your country. If you do incur import duties and taxes,
they must be rendered in order for your package to clear customs.
Shipping Method / Rates
Our shipping carrier is USPS Priority Mail and UPS. UPS does
not deliver on weekends, nor do they deliver to P.O. Boxes.
Both APO and P.O. Box orders will be shipped via USPS, standard
shipping charges will apply. All U.S. orders will receive
an email containing your order tracking number so you may
check the status of your order delivery. International orders
do not receive tracking numbers.
| Carrier |
Country |
Delivery
Option |
Carrier
Delivery Time |
Order
Amount |
Rate |
USPS
/ UPS |
USA |
Priority
/ Ground |
5-7
Business Days |
$0.01
to $49.99 |
$6.99 |
USPS
/ UPS |
USA |
Priority
/ Ground |
5-7
Business Days |
$50.00
& Up |
FREE |
USPS |
Canada |
Priority |
1-2
Weeks |
$0.01
to $49.99 |
$6.99 |
USPS |
Canada |
Priority |
1-2
Weeks |
$50.00
& Up |
$11.50 |
| USPS |
All
Other
Countries |
Priority |
1-3
Weeks |
$0.01
& Up |
$13.50 |
All
orders over $250.00 will incur additional shipping charges.
You may request express shipping at an additional charge, please
email customerservice@modecosmetics.com for details.
Order
Status
We aim to process and ship orders within 24 hours of receipt
(business days M-F excluding Federal holidays), in the order
in which they are received. All orders are checked by a 4-point
system to ensure 100% accuracy.
Order
Cancellation
If you need to change or cancel an order you have already placed,
please contact customerservice@modecosmetics.com
or call (518) 436-1833, and we will do our best to assist your
needs. Orders may not be changed or cancelled once they have
been shipped.
Return
Policy
Zela International Co. guarantees your complete satisfaction
with every purchase. We fully stand behind all of our quality
products, For products purchased from ModeCosmetics.com, if
for any reason you are not satisfied with MODE products, you
may return them by mail for a 100% money back guarantee, less
shipping and handling.
*Returns must be made within 30 (thirty) days from the date
of purchase. Sorry, no exchanges.
*We respectfully request you must include your packing slip
with your return.
*You will be responsible for the return shipping & handling
charges, which will not be refunded. Please make sure to record
your ..tracking number, as we are
not responsible for lost packages.
*Mail
returns purchased from modecosmetics.com to:
Zela International Co.
Attn: MODE Returns
13 Manor Street
Albany, NY 12207
Products
purchased from retail and all other locations must be returned
to their original point of purchase. We regret we can not offer
you our money-back guarantee or otherwise assist you with any
problems that you may encounter with MODE products purchased
from unauthorized retailers, wholesalers, distributors, or other
unauthorized sources.
If you should need further information regarding the return
of any MODE product, please email customerservice@modecosmetics.com
or contact us directly at (518) 436-1833, and it would be our
pleasure to assist you.
Product
Color
All MODE product color swatches and descriptions are described
to the best of our ability. Color swatches may vary according
to your browser settings.
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